Ever spent what feels like an eternity transcribing a one-hour meeting? If yes, you’re not alone. The good news? The era of slogging through manual transcriptions is fading, thanks to call transcription tools that turn hours of work into mere seconds. Not only do these tools save time, but they also enhance accuracy, offering features like time-stamped transcripts and the magic of erasing those pesky filler words.
For small businesses seeking an easy way to record and transcribe phone calls, or larger entities in need of a searchable call database, the right call transcription software is a game-changer. It propels customer support, training, and sales operations into a new dimension of efficiency.
Here’s the scoop on seven standout call transcription software solutions you’ll want to check out:
1. KeKu: A Comprehensive Platform for Call Management
The lowdown on virtual numbers is that they often skip on two-factor authentication, making heavyweights like Facebook, Uber, and Google hesitant to use them for account verification. Enter KeKu. It’s not just a business phone system; it’s a powerhouse with built-in call transcription and recording capabilities. KeKu lets you record calls on-demand or set automatic recordings for specific work numbers. Post-call, it delivers AI-generated transcripts and summaries, neatly organized with timestamps and speakers. Plus, action items are highlighted for easy follow-up.
KeKu’s storage is like the bottomless pit for your transcripts and recordings – no need to juggle your files across platforms. And there’s more – free calling and texting to the US and Canada, a bouquet of business numbers, and shared numbers for seamless customer support.
The cherry on top? KeKu integrates with your favorite tools like HubSpot, Salesforce, and Zapier, streamlining operations like never before.
Pricing: Starting at $23 per user/month for business-level features.
2. Otter.ai: Free Starter Plan Champion
Otter.ai is the brainy AI that turns your conversations into transcripts with ease. Sync it with your calendars and Zoom to capture meetings automatically, or upload call recordings at your convenience. Though it’s a wizard with words, Otter.ai’s free plan limits you to 30-minute transcriptions.
Pricing: Ranges from free for basic features to $20 per user/month for the full suite.
3. Stork.AI: Free Advanced AI Based Call Transcription
Stork.AI offers a cloud-based video conferencing solution with some unique features called Call Transcription and Call My Link. Here’s a breakdown of both:
- Call Transcription: This uses AI to automatically transcribe the audio from your video meetings into text. This can be helpful for creating a record of the discussion, searching for specific points later, or allowing participants who missed the meeting to catch up.
- Call My Link: This is Stork’s core service. It provides a unique link that you can share with others for video meetings. People joining the meeting through this link don’t need to have a Stork account, just a web browser. The Call My Link offers features like:
- AI-generated summaries: Along with the transcript, Call My Link can automatically generate summaries of the key points discussed in the meeting.
- Easy Sharing: Recordings, transcripts, and summaries can be easily shared with anyone, even those who weren’t part of the original meeting, directly through the web.
Overall, Stork.AI aims to be an AI-powered alternative to traditional video conferencing platforms like Zoom or Microsoft Teams, with a focus on increased efficiency and information accessibility after meetings.
4. Rev: The Hybrid Transcription Service
Rev offers the best of both worlds – AI-powered speed or the nuanced touch of human transcribers. Though pricier for human transcriptions, the accuracy and quick turnaround can be worth every penny.
Pricing: From $0.25/minute for automated to $1.50/minute for human transcriptions.
5. Gong: The Sales Team’s Best Friend
Gong is more than transcription software; it’s a sales team enhancer, offering insights into every call. Though its pricing is a closely guarded secret, the value it brings to the table for analyzing and improving sales conversations is undeniable.
6. Jiminny: A Budget-Friendly Gong Alternative
Offering similar functionalities to Gong, Jiminny shines with its automatic call scoring and coaching features. Despite a less polished interface, it delivers on performance improvement and team collaboration.
Pricing: $85 per user/month for the Pro plan.
7. Fireflies.ai: Collaboration King
Fireflies.ai, the AI meeting assistant, makes collaborating on call transcripts a breeze with its searchable transcripts and comment features. Though its free plan is limited, the paid options offer unlimited transcripts and more.
Pricing: Starts at free with limited credits, $10 per user/month for Pro, and goes up for additional features.
Beyond Just Software: When You Need the Whole Package
Tools like Rev and Otter are great for sporadic needs, but they fall short for more integrated requirements. That’s where solutions like KeKu shine, offering not just transcriptions but a seamless blend with your entire business communication suite.
What to Look for in Call Transcription Software
When choosing your transcription sidekick, consider accuracy, searchability, cost, language support, AI features, call insights, and integrations. These factors will guide you to the software that best fits your business’s unique needs.
Elevate Your Call Transcriptions with KeKu
KeKu simplifies call management with its all-in-one approach, blending automatic recording, AI-generated transcripts, and efficient customer interaction tools. Dive into a free trial and discover how KeKu can transform your business communications.
FAQ for Call Transcription Software
Q: What exactly does call transcription software do? A: Call transcription software converts speech from phone calls into text, offering features like real-time transcription, speaker identification, and integrations with business tools for enhanced communication and analysis.
Q: How accurate are these transcriptions? A: Accuracy varies by service, with AI-generated transcriptions generally offering around 90% accuracy and human-generated services claiming up to 99% accuracy.
Q: Can these tools transcribe calls in languages other than English? A: Yes, several tools like Trint support multiple languages, making them suitable for global business operations.
Q: Are there free options available? A: Yes, tools like Otter.ai offer free plans with basic features, suitable for small-scale or occasional transcription needs.
Q: How can call transcription software improve my business? A: By saving time on manual transcriptions, providing accurate records for training and quality assurance, enhancing customer service through better follow-up, and offering insights into communication patterns for sales and support teams.
Q: Is my data secure with these transcription services? A: Reputable services prioritize data security, but it’s essential to review each provider’s privacy policy and security measures, especially if handling sensitive information.
Q: Can I integrate these tools with my existing business software? A: Many transcription tools offer integrations with popular business applications like CRM systems, project management tools, and communication platforms to streamline workflows and enhance productivity.