Privacy Policy

Effective Date: September 4, 2025

Our Privacy Promise: We never train our AI on your calls, never sell your data, and never compromise your security. Your conversations are yours alone.

1. Introduction

KeKu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call assistant service and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • • Account Information: Name, email address, phone number
  • • Profile Settings: Call preferences, availability schedules, greeting messages
  • • Payment Information: Processed securely through third-party providers (we don't store card details)
  • • Communications: Support tickets, feedback, and correspondence

2.2 Information Collected Automatically

  • • Call Metadata: Call duration, time, caller ID (if available)
  • • Usage Data: Features used, interaction patterns, performance metrics
  • • Device Information: Browser type, operating system, IP address
  • • Cookies: Session management and preferences (see Cookie Policy)
What We DON'T Collect: We do not record or store the actual content of your calls unless you explicitly enable call recording features. Even then, recordings are encrypted and only accessible to you.

3. How We Use Your Information

Service Delivery

Process calls, manage your AI assistant settings, provide call summaries

Service Improvement

Analyze usage patterns, fix bugs, develop new features (using aggregated, anonymous data)

Communication

Send service updates, security alerts, and support responses

Legal Compliance

Comply with legal obligations, enforce our terms, protect rights and safety

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

  • • Service Providers: Trusted third parties who help us operate our service (e.g., cloud hosting, payment processing)
  • • Legal Requirements: When required by law or to respond to legal process
  • • Protection: To protect the rights, property, or safety of KeKu, our users, or others
  • • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
  • • Consent: With your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information:

  • ✓ End-to-end encryption for sensitive data
  • ✓ Regular security audits and penetration testing
  • ✓ Strict access controls and employee training
  • ✓ Secure data centers with 24/7 monitoring
  • ✓ Incident response procedures

6. Your Rights and Choices

Access & Portability

Request a copy of your personal data in a portable format

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data (subject to legal requirements)

Opt-Out

Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@keku.com

7. International Data Transfers

We operate globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place to protect your information and comply with applicable laws, including GDPR Standard Contractual Clauses where required.

8. Legal Compliance

GDPR (European Users)

We comply with the General Data Protection Regulation for EU/EEA residents.

  • • Legal basis for processing
  • • Data minimization
  • • Right to erasure
  • • Data portability

CCPA (California Users)

We comply with the California Consumer Privacy Act for California residents.

  • • Right to know
  • • Right to delete
  • • Right to opt-out
  • • Non-discrimination

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we will provide additional notice via email or in-app notification.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@keku.com

Address: KeKu, Inc., Privacy Office, New York, NY

Data Protection Officer: dpo@keku.com

See also our Cookie Policy and Terms of Service