Terms of Service

1. Agreement to Terms

By accessing or using KeKu's AI-powered call assistant service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

What KeKu Does

KeKu is an AI-powered call management assistant that:

✓ Answers calls on your behalf using AI technology
✓ Screens calls and filters spam
✓ Takes messages and provides summaries
✓ Manages call scheduling and availability
✓ Provides call transcripts when enabled

Important: KeKu is not a replacement for emergency services. Do not use KeKu for emergency calls. Always dial 911 (or your local emergency number) directly.

3. Your Account

Account Responsibilities

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• You must be at least 18 years old to use the Service

4. Acceptable Use Policy

You MAY

• Use KeKu for personal or business calls
• Customize your AI assistant's responses
• Integrate with supported third-party services
• Share feedback and suggestions
• Use call recording where legally permitted

You MAY NOT

• Use KeKu for illegal or fraudulent purposes
• Harass, abuse, or harm others
• Violate call recording laws
• Attempt to hack or disrupt the Service
• Resell or sublicense the Service
• Impersonate others or misrepresent affiliation

5. Payment and Billing

Subscription: KeKu operates on a subscription basis with monthly or annual billing cycles
Free Trial: New users may be eligible for a free trial period as advertised
Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
Refunds: We offer a 30-day money-back guarantee for first-time subscribers
Changes: We may adjust pricing with 30 days notice to existing subscribers
Cancellation: You may cancel your subscription at any time through your account settings

6. Intellectual Property Rights

Our Content

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of KeKu and its licensors. The Service is protected by copyright, trademark, and other laws.

Your Content

You retain ownership of any content you provide to the Service. By using the Service, you grant us a license to use, modify, and display your content solely for the purpose of providing the Service to you.

7. Privacy and Data Protection

Your privacy is critically important to us. Our use of your personal information is governed by our Privacy Policy.

• We do not train our AI on your personal calls
• We do not sell your data to third parties
• You can request deletion of your data at any time
• We comply with GDPR, CCPA, and other privacy regulations

Read our full Privacy Policy →

8. Disclaimers and Limitations

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND

No Guarantee of Accuracy: While we strive for accuracy, AI technology may make mistakes. Always verify important information independently.

Service Availability: We do not guarantee 100% uptime. The Service may be unavailable due to maintenance, updates, or factors beyond our control.

Third-Party Services: We are not responsible for third-party services integrated with KeKu.

Limitation of Liability: To the maximum extent permitted by law, KeKu's total liability shall not exceed the amount paid by you in the last 12 months.

9. Indemnification

You agree to indemnify and hold harmless KeKu, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

10. Termination

We may terminate or suspend your account if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• You fail to pay subscription fees
• We discontinue the Service

Upon termination, your right to use the Service will cease immediately. You may request a copy of your data within 30 days of termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Any disputes shall be resolved through binding arbitration in New York, NY, except for claims that qualify for small claims court. Class action lawsuits and class-wide arbitration are not permitted.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms, please contact us:

Email: legal@keku.com

Support: support@keku.com

Address: KeKu, Inc., Legal Department, New York, NY

14. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and KeKu regarding the Service.