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Frequently asked questions.

  • Why KeKu

    KeKu lets you call anyone, anywhere cheaply and easily. Our patented technology is used by over 16 million people. It’s free to sign up, easy to use and simple to manage. Plus, get our Keku Apps to make free calls to other KeKu app users.

    • How does KeKu work?
    • What countries can I call to and from?
    • What do I need to use KeKu?
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  • Join KeKu

    Creating an account with KeKu is quick and free. You can sign up through our website or by downloading the app. Your account will work across the website and the app. App customers may find it easier to sign up online and then login to the app once downloaded.

    • Join via the website
    • Join by downloading the app
    • How much does it cost to set up a KeKu account?
    • Can I have more than one account with KeKu?
    • How soon can I start using the service after registration?
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  • Use Keku

    KeKu lets you call anyone, anywhere cheaply and easily. The best way to use KeKu is to register the phones you would like to call FROM, and create Local Numbers for contacts you would like to call.

      Getting set up

      • How do I register a phone number?
      • How many phones can I register to my account?
      • What is a KeKu Local Number?

      Making a call

      • How do I place an international call using KeKu?
      • Can I use KeKu from a phone that is not registered, i.e. a public or pay phone?
      • What is a KeKu Access Number?
      • Can I use a Local Number if my caller ID is blocked?

      KeKu rates

      • How much does it cost to make a call with KeKu?
      • Is there a rate difference if I call from my home or mobile phone?
      • Are the rates different if I call a mobile or a landline?
      • Do rates change depending on the time of day I call?
      • Do rates ever change?
      • Will my phone carrier charge me when I call from my mobile phone using KeKu?
      • Is there any monthly and/or annual fee?

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  • Manage KeKu

    You can manage your KeKu account easily by logging into www.keku.com. This will take you into ‘My Account’ where you can Add Credit, view and edit your Local Numbers and Registered Phones, review your call and charge history and also see your current balance.

      Billing and payments

      • What is my account balance?
      • How do I add credit to my account?
      • Will I get a bill in the mail for calls I make?
      • What payment methods do you accept?
      • How do I change the credit card details that I have on file?
      • How do I enable Auto Recharge?
      • Is your credit card system secure?

      Local Numbers and My phone numbers

      • How do I edit my Local Numbers?
      • How do I edit my phone numbers?
      • Can other people use my account or my KeKu Local Numbers?

      Closing an account

      • How can I cancel the service?

      Troubleshooting

      • Why am I being asked for a PIN code?
      • How do I find my PIN code?
      • How can I delete my call history?
      • I purchased an unlimited plan but the credit is not appearing in my balance.
      • I purchased an unlimited calling plan but when I call it says I have an insufficient balance.
      • KeKu declined my credit card but the charge still shows up on my bank statement?
      • I'm calling from a Registered Phone but I am still being asked for my PIN.
      • I do not have my own phone. Can I register my friend's phone number on my account instead?

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  • Share KeKu

    Know other people that would benefit from KeKu’s cheap and easy global calling? Tell them about KeKu and not only will you be helping them – but you could also receive $10 bonus credit!

* Unlimited plans are subject to a Reasonable Use Policy. By purchasing one of these plans, you are agreeing to the Terms and Conditions and Reasonable Use Policy.

Still have questions?

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Email us: support@keku.com

KeKu® lets you call anyone,
anywhere cheaply and easily.

Our patented technology is used by over 13 million people. It's free to sign up, easy to use and simple to manage. Plus, get our iPhone, Android or Chrome app to make free calls to other KeKu app users.

Download the app.