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Search our knowledge base, browse frequently asked questions, or contact our support team.

Popular Topics

Getting Started

Set up your AI assistant and customize your preferences

Account Settings

Manage your profile, notifications, and preferences

Billing & Plans

Subscription management, invoices, and payment methods

Privacy & Security

Learn about data protection and security features

Frequently Asked Questions

Troubleshooting Guide

AI Assistant Not Answering Calls
  • • Check that your KeKu service is active in Settings
  • • Verify your availability schedule is configured correctly
  • • Ensure call forwarding is properly set up
  • • Check for any service outages on our status page
Poor Call Quality
  • • Test your internet connection speed (minimum 1 Mbps recommended)
  • • Try switching between WiFi and cellular data
  • • Update to the latest version of the KeKu app
  • • Contact support if issues persist
Not Receiving Call Summaries
  • • Check notification settings in your account
  • • Verify your email address is correct
  • • Check spam/junk folders
  • • Enable push notifications on mobile app
Billing Issues
  • • Verify your payment method is valid and not expired
  • • Check for sufficient funds/credit limit
  • • Review billing history in account settings
  • • Contact billing@keku.com for payment issues